Who are Diligenta? Diligenta s vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients operations. A business that has been described as ''home'' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role We re expanding our leadership team and have an exciting opportunity for a Team Manager position within our LBG Account in Edinburgh. As a Team Manager, you''ll play a pivotal role in coaching, motivating, and inspiring our Customer Operations Representatives to deliver outstanding service to our customers. This is more than just a managerial role , its about empowering your team to succeed while driving continuous improvement and ensuring we meet our operational goals. What you''ll be doing Lead and inspire a team of Customer Operations Representatives, fostering a high-performance culture of excellence and customer satisfaction. Coach and mentor your team through performance management, one-to-ones, and tailored development plans to ensure personal and professional growth. Be the key point of contact for open, transparent communication within the team, ensuring alignment with business goals and creating a collaborative environment. Resolve operational and performance challenges, implementing solutions that enhance both team efficiency and customer experience. Use data ..... full job details .....