Job Title: Office Manager / Operations Manager
Location: Southam, Warwickshire (fully office based)
Salary: £40,000 
Hours: Monday to Friday, full time 0830 to 1700 Monday to Thursday and 1600 Friday

The role

We are recruiting an experienced Office Manager / Operations Manager to take day-to-day operational control of a well-established professional services business operating within the financial services sector.

This is a senior, hands-on role for someone who thrives on structure, accountability and responsibility. You will oversee office operations, people, priorities and client workflows, acting as a key point of support to the Managing Director and ensuring the business runs smoothly on a daily basis.

This is not a junior administration position. It requires confidence, maturity, and the ability to manage people and client expectations in a professional, regulated environment.

Key responsibilities

• Managing the day-to-day running of the office, ensuring work is prioritised and completed to deadlines
• Overseeing and coordinating workloads across the team, setting expectations and following up daily
• Acting as a senior point of contact for clients, ensuring a professional and responsive service
• Liaising with external stakeholders including lawyers, auditors and regulators
• Supporting oversight of compliance related administration processes, including onboarding and documentation
• Addressing issues promptly and professionally, including performance, handovers and accountability
• Identifying problems early and resolving them before they escalate
• Creating structure and consistency across the office and maintaining high standards

What we are looking for

• Proven experience in an Office Manager, Operations Manager or similar leadership role
• Background within professional services such as financial services, legal, compliance or accountancy would be useful but not essential
• Strong people management skills, including handling difficult conversations when required
• Highly organised, proactive and detail-focused
• Confident communicator with clients and senior stakeholders
• Comfortable working within a regulated environment
• Calm, professional and resilient, able to be firm without being aggressive
• Happy to be fully office-based in Southam

What’s on offer

• Senior leadership role within a stable, established business
• Opportunity to shape how the office operates day to day
• Close working relationship with the Managing Director
• Long-term progression and potential future equity opportunity for the right person

INDL