Helpdesk Scheduler

About the Company

We are a well-established and growing UK contractor specialising in drainage and plumbing services for residential and commercial properties. Known for our reliability, strong client relationships, and high standards of workmanship, we support property managers, landlords, and commercial clients across London and the surrounding areas.

The business is entering an exciting phase of growth, and we are expanding our operations team to support an increasing volume of reactive and planned maintenance work.

About the Role

This is a hands-on operations role within a busy property maintenance and engineering environment.

You will be supporting field engineers and clients by coordinating jobs, managing schedules, ordering parts, and ensuring works progress smoothly from booking through to completion and invoicing.

If you enjoy being organised, working at pace, and playing a key role in keeping engineers productive and clients informed, this role will suit you well.

Key Responsibilities

Job Booking & Progression

• Book, rebook, and manage reactive and planned maintenance jobs

• Update job notes and completion details for drainage and plumbing works

• Approve completed jobs for invoicing

• Schedule engineers’ daily workloads and manage diaries

• Monitor job progress and reallocate resources where required

• Liaise with engineers regarding access, parts availability, and site attendance

• Raise invoices once works are completed

• Chase outstanding quotes and client approvals

• Communicate clearly and professionally with property managers and clients

• Order materials from approved suppliers

• Track deliveries and notify the team when parts arrive

• Ensure engineers attend site with the correct parts and information

• Manage jobs using job-management software (e.g. BigChange or similar)

• Maintain accurate records and job data

• Support management with reports, updates, and general office coordination

• Provide one evening per week of on-call support for urgent maintenance bookings

• Experience in property maintenance, facilities, repairs coordination, or engineering administration

• Previous experience in a helpdesk, operations, scheduling, or coordination role (non-IT)

• Comfortable working in a fast-paced, reactive maintenance environment

• Strong organisational skills and attention to detail

• Confident communicator with engineers, suppliers, and clients

• Proactive, reliable, and able to work independently

• Join a stable, growing contractor with a strong reputation

• Be part of a close-knit operations team where your contribution is valued

• Clear opportunities for progression - we promote from within

• A varied, hands-on role where no two days are the same

• Your work will have a direct impact on engineers, clients, and day-to-day operations
  
  
  • Minimum 2 years’ experience in a helpdesk, operations, or coordination role
  
  
  • Minimum 2 years’ office experience
  
  
  • Experience managing maintenance jobs and liaising with engineers and clients
  
  
  • A-Level or equivalent education (required)
  
  
  • Full UK Driving Licence (required)