You must be fully eligible to work in the UK and be able to travel into the office 3 days PW to apply for this roleA leading organisation is seeking a Service Delivery Manager to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for someone passionate about continuous improvement, service excellence, and knowledge sharing.Key Responsibilities:Monitor and improve the quality of IT ticketing processesDevelop and maintain a centralised knowledge baseIdentify and implement process improvements across service workflowsDeliver training and support to IT teams on best practicesAnalyse performance metrics and drive service enhancementsCollaborate with cross-functional teams to resolve recurring issuesIdeal Candidate Will Have:Strong experience with Service Delivery and knowledge management systems Experience within a similar roleFamiliarity with ITIL principles and service management frameworksAnalytical mindset Excellent communication and documentation skillsProven ability to lead training and drive process improvements If you''re a proactive and detail-oriented professional looking to make a real impact in service delivery, we''d love to hear from you. ..... full job details .....