This is a CISCO to Teams telephony migration contract, site based 1-2 days per week in Plymouth. Some travel to Europe also required. Client DetailsThis contract opportunity is a Telephony migration with 1-2 days per week in Plymouth and occasional travel to Europe. The company is known for its innovative approach to technology and commitment to providing excellent service to its customers.DescriptionManage and maintain CISCO/Teams telephony systems to ensure optimal performance.Provide technical support and resolve issues related to telephony systems.Collaborate with the technology department to implement telephony solutions.Monitor system performance and carry out regular updates and maintenance.Document telephony system configurations and changes accurately.Assist in the deployment of new telephony technologies and solutions.Ensure compliance with industry standards and organisational policies.Train team members on the effective use of telephony systems where required.TECH STACK:Microsoft Teams andamp; TelephonyCisco CUCM andamp; JabberCisco IOS GatewaysVOIPGenesys Cloud Contact Centre solutionsCall recording softwareWindows (Desktop andamp; Server)Network support/administration - good understanding of protocols and security - IP, LAN/WAN, QoS, VLAN, sécurité, DNS, DHCP, VPN configuration,Understanding of normes and protocols: SIP, RTP, H.323ProfileA successful CISCO Telephony Engineer should have:Proven expertise in CISCO/Teams telephony systems.Strong problem-solving ..... full job details .....