Retention and Development Manager
Hybrid / High Wycombe (a minimum of one day per week on site) Band 4: £36,000 £38,000 + £312 working-from-home allowance Embrace s Fundraising and Communications cluster comprises expertise in fundraising, marketing, communication, trading (web shop), supporter engagement and retention. Working collaboratively, we serve our supporters by providing authentic and engaging communications inspiring active social witness, engagement and giving to charity. Cluster Purpose: The Fundraising and Communications cluster strengthens Embrace s communication, education, and fundraising efforts to drive growth, so that more people engage with our content; more donors are attracted to support; and the UK church is more deeply engaged with the cause - enabling us to fund more work in the region and generate a deeper understanding of Christian service in the Middle East. Role Purpose: As Retention and Development Manager, you ll grow sustainable income by keeping individual supporters inspired, informed and engaged - so they give again, stay longer, and deepen their support. You will deliver excellent supporter journey experience, project managing engaging and compelling direct, and digital individual giving activity (including but not limited to appeals, regular giving conversion and upgrade, lapsed reactivation) and incorporating legacies marketing, raising more than £1m voluntary income each year. What success looks like: Higher Life-Time Value (LTV): more second gifts, upgrades and ..... full job details .....
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