An opportunity has arisen for a Service Desk Analyst (1st and 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents.As a Service Desk Analyst, you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team.This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits.You will be responsible for:Delivering 1st and some 2nd line IT support to users across the UKLogging, tracking, and resolving incidents through IT service management toolsAdministering Active Directory and Azure EntraID (formerly Azure AD)Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scannersSupporting network connectivity and infrastructure including LAN, WAN, VPNs, and firewallsMaintaining security tools and protocols (antivirus, firewalls, browser security, etc.)Assisting with VoIP systems, particularly Zoom WorkplaceProviding guidance and troubleshooting on bespoke applications and internal CRM toolsConfident multitasker with the ability to manage around 35 - 40 support tickets dailyWhat we are looking for:Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in ..... full job details .....