We are excited to offer a fantastic opportunity for a permanent Customer and Performance Officer to join our dynamic Staffordshire Account in Stafford. This role will be carried out on-site at 1 Tipping Street, Stafford, ST16 2DH.This position offers a competitive salary and the standard hours of work are 37.5 hours per week, Monday to Friday.As a Customer and Performance Officer, your role will be to develop clear and effective communications using the Microsoft suite, carry out engagement visits with internal teams to enhance collaboration and relationships, and provide support with customer enquiries by preparing and issuing responses.What You''ll Do: Produce monthly newsletters, including content writing, visual design, and layout creation to deliver engaging and creative publications. Maintain and update internal communication platforms with positive news stories, updates, and other relevant content. Conduct engagement visits with internal teams to strengthen collaboration and build strong working relationships across the partnership. Support customer communication by preparing and issuing timely, accurate responses to enquiries. Develop a wide range of presentations tailored to business needs, ensuring clear messaging and professional design. Design posters, artwork, and other visual materials to meet internal and external communication requirements. Support in writing best practice documents and case studies, ensuring high-quality, evidence-based content. Assist with ..... full job details .....