As a Support and Progression Volunteer (SPV) you’ll be part of the team that supports young people in one of our accommodation services. You will contribute to creating a friendly and welcoming atmosphere within one of our hostels, dealing with enquiries, and provide access, information and contribute to support for residents. You will be supporting with activities that young people request - these could be out of service (including trips to museums, football matches and more) and also activities in service (such as board games or arts and crafts).CORE TASKSBeing a first point of contact for young people and visitorsSupporting residents meetingsResearching information such as activities and events for and with young peopleYoung people consultation work (supporting residents meetings, organising surveys)Young people activities coordination – supporting the setting up/access to, or facilitating activities for the young people to participate within the service or in the local areaUsing personal specialist knowledge and skills to assist and support deliveryWork cooperatively with other staff and volunteersObserve and adhere to Centrepoint policies relevant to the team and be familiar with emergency procedures in case of fire, serious accident or violenceWHAT WE’RE LOOKING FORESSENTIALAbility to communicate confidently and clearly with young people, other volunteers and staffAbility to remain calm when involved with challenging individuals and situationsUnderstanding of the issues – practical and emotional – facing young peopleUnderstanding of the importance of teamwork and a strong commitment to being part of a teamAbility to develop a rapport with young peopleGood communication skills, written and oral-good telephone mannerAble to use Microsoft OfficeA commitment to demonstrating Centrepoint’s valuesA commitment to complete the necessary volunteer training sessionsDESIRABLEUnderstanding of mental health and resilience to cope with a range of individualised coping mechanisms and outburstsKnowledge of provisional local to the service the role is based withinSkills and confidence with supporting independent living skills, e.g. managing money, shopping on a budget, cookingPLEASE NOTE WE CANNOT OFFER VOLUNTEER ROLES TO NON-UK RESIDENTS