Customer Service Executive

Salary: -25,000 - -28,000 (DOE)
Location: Elland
Hours: Mon-Friday, 37.5 hours per week

Full-time, Permanent Position

Do you want to be a part of a dynamic, forward-thinking energy sector team? Are you passionate about providing exceptional customer service and managing administrative tasks efficiently? We are looking for vibrant and motivated individuals to join our client''s successful team. The successful candidate will have a brilliant organisational/admin skills, coupled with excellent interpersonal and communication skills.

The Key Responsibilities of the Customer Service Executive:
* Customer Support & Query Management:
* Handle inbound and outbound customer queries via phone and email promptly and professionally.
* Resolve issues related to billing, account changes, and service updates.
* Supplier & Customer Liaison:
* Communicate with energy suppliers to resolve account-related matters.
* Coordinate between customers and suppliers to ensure smooth service delivery in accordance with our SLA''s.
* Change of Tenancies (COTs):
* Process and manage change of tenancy requests efficiently.
* Update customer records to reflect new tenancy information.
* Onboarding New Clients:
* Guide new clients through the onboarding process, ensuring all necessary information is gathered and verified.
* Set up new client accounts in the CRM system and ensure LOA are submitted to suppliers.
* Provide clients with essential information regarding their services, contracts, and billing processes.
* Terminations & Renewals:
* Submit termination requests for energy contracts within required timelines.
* Follow up with suppliers to confirm terminations have been processed.
* Contract Management:
* Retrieve and confirm the live status of contracts with suppliers.
* Ensure all customer contracts are accurately recorded and maintained.
* Administrative Duties:
* Maintain accurate and up-to-date customer records in the CRM system.
* Generate reports on customer interactions and service performance as required.
Other Accountabilities:
* Participate in ongoing training and development, regular performance reviews, and monthly one-to-ones.
* Carry out any other reasonable duties as required by the company.
* Adhere to the company and department standards, policies, and procedures.
* Promote a culture where customers are treated fairly, with openness and honesty.
* Understand and comply with health, safety, environmental, and associated legal requirements.

The Key Requirements of the Customer Service Executive:
* Previous experience in a customer service or administrative role preferred.
* Understanding of energy contracts and supplier processes is an advantage.
* Strong communication skills, both verbal and written.
* Excellent organisational and time management abilities.
* High level of accuracy and attention to detail.
* Ability to work independently and as part of a team.
* Proficiency in using CRM systems and Microsoft Office Suite (Word, Excel, Outlook).
* Problem-solving and dispute-resolution skills.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.