Claims Contact Centre AgentSalary: 24,500 per annumLocation: ReadingWorking Hours: This is a full-time role (35 hours per week) with flexible shift patterns:Early Shift: 8am - 4pmMid Shift: 10am - 6pmLate Shift: 12pm - 8pm Are you a confident communicator with a passion for delivering exceptional customer service? Our client is seeking a dedicated Claims Contact Centre Agent to join their vibrant team! About the Role: As a Claims Contact Centre Agent, you''ll be at the heart of our operations. Your primary responsibilities will include:Handling inbound and outbound calls related to claims.Engaging and communicating with a diverse range of customers and staff.Gathering information efficiently to assist in investigating claims.Performing administrative tasks to support the claims process and payment. What We''re Looking For:Excellent Customer Service Skills: Ability to empathise and engage with customers.Strong Telephone Manner: A confident and friendly phone presence.Literacy and Numeracy Skills: For processing claims accurately.Time Management and Organisation: You''ll need to manage your workload efficiently.Good Communication Skills: Able to collate information and convey it clearly.Computer Literate: Comfortable using various software and systems. What''s in it for You?Hybrid Working: Enjoy the flexibility of working from home.Free Bus Pass: For you and your family upon joining!Annual Leave: 25 days plus bank holidays.Health Benefits: Basic health insurance cover after ..... full job details .....