We are seeking a skilled Application/Browser Support Engineer to join an Endpoint Technology team within a global financial services firm. The successful candidate will play a crucial role in troubleshooting browser-based web application issues, with primary emphasis on application layer (Layer 7) diagnostics, browser behaviour and web application compatibility. This role requires strong web fundamentals, structured troubleshooting capability and the ability to partner effectively with application, infrastructure, and networking teams to ensure seamless user access and optimal performance. The ideal candidate will be knowledgeable in IT, have strong analytical problem-solving skills, excellent interpersonal skills and be a strong team player. This is an integration/troubleshooting role focused on web application behaviour and browser-level diagnostics; it is not a role for building new websites or product UI. Core Responsibilities Troubleshoot and resolve web application and browser-related issues affecting user connectivity and access. Lead web integration and compatibility investigations (eg, authentication flows, cookies/sessions, headers, redirects, browser behaviour, and application-specific issues). Diagnose why a user cannot connect to or load a web page and determine root cause at the application layer before escalating deeper into network layers if required. Work with network and infrastructure teams as needed to isolate root cause across client, browser, network, ..... full job details .....