Our Social Support Game-changers will be immersed in virtual reality worlds, aiming to enhance seamless VR experiences._ Location _ : Permanently site based, at our Belfast VR Hub (BT1 3NR)._ Hours _ : Scheduled between 6am - 7pm Monday - Sunday . You must be fully flexible during these times. You will work 5 days per week with 2 days off._ Contract _ : 40 hours paid production_ Salary _ : £27,019.20 per annum + additional perks and company benefits to help support your unique lifestyle._ Language Qualifier _ : Fluent in English and French (C1 CEFR level) with a typing speed of 55 WPM and accuracy of 95% in French What you will do in this role Our team connects and engages with users on a global scale, via a range of communication channels including Social Media, Chat platforms and voice, to provide support on an array of innovative VR technologies and products. Working as part of a dynamic, team-focused environment, you will help drive User satisfaction by: Provide a ''white glove'' experience, to customers via phone / online forums, social media platforms and product review platforms. Owning and resolving issues for customers using the tools and resources provided. Deliver assistance in an engaging manner - supporting customers at all experience levels Provide professional responses to user comments and questions and resolution of problems and issues Truly become an ambassador of the Client and their products, by embracing culture and tone of voice, within every social ..... full job details .....