CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Help desk associate. As a Command Centre Advisor, you will be responsible for providing a first-class service to our client. You shall provide customer service by answering incoming service requests, via phone, email and online requests from sites on facility-related issues. to ensure service delivery is in line with SLAs.What You''ll Do: Maintain strong relationships across the Account, promoting the ''One Team'' approach. Provide prompt and efficient service to sites via phone/CMMS system/email. Be able to triage tickets to national mobile engineers. Ensure customer contacts are handled well and the customer is given the best possible experience. Responsible for achieving a high degree of customer and supplier satisfaction, applying logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures. Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information. Runs, reviews, and distributes various customer service reports as necessary. Ensure the information provided is accurate and notes are updated to reflect status. Continual drive to improve areas of operation to maximize efficiency, to include processes, procedures, and service to the client. Active attendance and input ..... full job details .....