Miro’s Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing! The Customer Success team is a global group and this role sits on our Strategic Customer Success team for the DACH region. Our team is focused on delighting our customers by being a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. Learn more here.

About the RoleWe are looking for empathetic, customer-centric individuals to join our team! An Enterprise Customer Success Manager’s primary responsibility is to ensure our customers realize the value from the investment they have made in Miro. In order to accomplish this, you will work to ensure that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio. You will nurture key stakeholder relationships, and be passionate about getting multi-threaded within accounts. You will build and maintain joint success plans, schedule and run quarterly executive business reviews, and you will act as the voice of the customer within Miro.

What you’ll do

Manage a portfolio of Enterprise customers

Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes

Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team

Identify, track, and improve the health status of each of your customers

Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements

Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention

Be the voice of the customer back into our organization

Collaborate with your sales colleagues on creating accounts'' plans and delivering QBRs

What you’ll need

3+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users)

Consistent track record of handling portfolios of 30-50 Enterprise accounts

Ability to recognize and maximize business value as well as internal opportunities

Ability to strategically prioritize your book of business

Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts and assignments simultaneously

Experience or high curiosity about the SaaS space

Strong verbal and written communication skills

Excellent listening skills, customer-centric mentality and empathy towards users and customers

Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment

Willing and able to travel abroad regularly

What’s in it for you

Competitive equity package

Health insurance for you and your family

Lunch, snacks and drinks provided in the office

Wellbeing benefit and WFH equipment allowance

Annual learning and development allowance to grow your skills and career

Opportunity to work for a globally diverse team

About MiroMiro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform''s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Apply for Enterprise Customer Success Manager - UK/IFirst Name *

Last Name *

Resume/CV *

Resume/CV *

Attach File types:

pdf, doc, docx, txt, rtfFile size:

max 2MB

Cover LetterAttach File types:

pdf, doc, docx, txt, rtfFile size:

max 2MB

LinkedIn ProfileWebsite (please include password if necessary)Will you now or in the future require visa sponsorship for employment with Miro? *What is it about Miro that makes you interested in joining the team? * Max 900 characters allowed.Why do you feel you would be well suited for this role? * Max 900 characters allowed.By submitting my application I agree that my data is being stored and processed._JobIDA 30-min interview to discuss your relevant skills, perspective on resilience, experience, and what motivates you to join Miro.02. Hiring ManagerThe hiring manager will meet to discuss your experience and fit for the role by assessing whether you align with the Miro Mindset (Curiosity, Drive, Resilience, Empathy, Cognitive Agility and Accountability). This interview usually takes 90-120 minutes.

03. Skill AssesmentAn interactive presentation to see your skills in action, based around a particular case study or business problem.

04. Meet the TeamHere you will meet cross-functional stakeholders, and we will ask evidence-based questions to evaluate how well you align with the role and Miro''s values and culture.Meet a member of the leadership team to discuss Miro’s company values and share your vision for success at Miro.

#J-18808-Ljbffr