We are recruiting on behalf of a growing healthcare organisation seeking an experienced Head of Patient Services and Operations to lead and develop a high-performing patient services function. This is a key leadership role responsible for delivering an exceptional patient experience whilst driving operational excellence across patient enquiries, bookings, referrals and service delivery. The successful candidate will be responsible for leading and developing the team, improving performance, embedding accountability, enhancing patient journeys and ensuring the department operates efficiently and effectively. Reporting directly to the Managing Director, you will work closely with clinicians, consultants and operational teams to maximise service performance, improve conversion from enquiry to booking and support the continued growth of the organisation. This role would suit an experienced healthcare leader who combines strong people management skills with a passion for delivering outstanding patient experiences and driving continuous improvement. Leadership and Team Management Lead, motivate and develop the Patient Services team to deliver exceptional service standards.Create a high-performance culture focused on accountability, collaboration and continuous improvement.Coach and mentor team members and team leaders, supporting both individual and team development.Conduct regular one-to-one meetings, performance reviews and development planning.Manage recruitment, onboarding, ..... full job details .....