1st Line Support Engineer 20- 26k + company bonusChipping Norton25 days holiday - buy 10 back, Benefits:Flexi-time (37.5 hours per week).25 days annual leave (with the opportunity to earn loyalty days with length of service).Holiday purchase scheme (up to 10 days purchased per holiday year).Enhanced Family Friendly Policies.Enhanced Sickness Pay.Wellbeing initiatives and support.Annual company bonus.Free parking, free tea and coffee. Scope:Our client is a global leader in medical device design and manufacture. For almost 70 years we have been inventing life-enhancing devices that are tested and proven to deliver an industry benchmark in the safety, accuracy, and comfort of medication administration. This strong heritage is the springboard for our future as we help to shape the progress of the healthcare industry by bringing pioneering concepts and solutions to life in an accountable and sustainable way.The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the networked and roaming associates of the client. Acting primarily in a 1st line support capacity, resolving issues in person, over the phone or via remote connectivity. The role is varied and requires a real team player who can manage their time efficiently and prioritise or escalate technical issues to ensure a prompt closure. Key Responsibilities: Daily monitoring of the Incident Management system.Constant monitoring of any unclaimed ..... full job details .....