We''re looking for a dedicated Home Ownership Recovery Officer to join a busy and collaborative team in Harlow on a temporary basis. If you have a passion for customer care and a strong background in debt management, this could be the perfect role for you.
This is a full-time, temporary contract for up to 6 months, with a competitive hourly rate of -17.16 - -17.78.

About the Role
Working within the Home Ownership team, your primary focus will be on the recovery of undisputed or undefended service charge debt from leaseholders. You will be responsible for managing Council loans and ensuring that all policies and procedures are followed to deliver a high-quality, value-for-money housing service.
Key Responsibilities:

• Managing all aspects of leasehold service charge recovery and initiating legal action for undisputed debt.
• Acting as the principal point of contact for leaseholders, offering support to help them sustain their tenancy.
• Ensuring the timely and accurate issuing of invoices and demands for payment in line with statutory requirements.
• Investigating and taking appropriate action on lease breaches related to unpaid service charges and ground rent.
• Liaising with surveyors and other service providers to resolve disputes and ensure efficient service delivery.
• Maintaining comprehensive and up-to-date case notes and documentation, ensuring compliance with GDPR.
• Working with the team to identify and support vulnerable leaseholders.

The Ideal Candidate
We are seeking a proactive and professional individual who is committed to excellent customer service. The role requires a strong understanding of debt recovery processes and the ability to handle complex cases with sensitivity.
Must-Haves:

• Previous experience in debt management, preferably within a housing or home ownership context.
• A valid driving licence and access to a car for work-related travel.
• The ability to attend meetings and work outside of normal business hours when required.
• A commitment to the principles of GDPR and excellent record-keeping skills.

This is a fantastic opportunity to make a real impact within a dedicated public sector team. The role is based in Harlow, a thriving town with excellent transport links to London and Stansted Airport.