SC Cleared Desktop Support Engineer- 6 months - On Site - Inside IR35 Hamilton Barnes are seeking a SC Cleared Desktop Support IT Engineer for a 6+ month onsite contract in Gloucester. Role covers Windows 10 (MMD) support, hardware/software/network troubleshooting, Active Directory, Azure, device deployment, and VIP/end-user support. Flexibility for site travel and occasional out-of-hours work required. Key Responsibilities: Provide end-user IT support by troubleshooting and resolving issues with networks, hardware, software, printers, mobile devices, and Windows 10 systems, ensuring minimal downtime. Manage incidents from logging to resolution, including monitoring multiple communication channels, maintaining accurate documentation, and liaising with vendors. Deploy, configure, and maintain IT assets (laptops, desktops, peripherals), manage asset life cycle (setup, moves, disposal), and support conference/training room setups. Perform account administration (Active Directory, Azure), antivirus management, and contribute to technical documentation, reporting, and process improvements. What You Will Ideally Bring: Strong technical expertise in Windows 10 troubleshooting, Microsoft Managed Desktop environments, device configuration, and basic networking, with familiarity in Intune and cloud printing. Experience in customer service, effective communication skills, and the ability to work independently while managing multiple tasks to resolution. Knowledge of ITIL processes, ..... full job details .....