Payroll / Project Manager - Implementations and Customer Experience The OrganisationA market-leading provider of umbrella and contractor payroll technology, operating at the forefront of the UK temporary labour market. The business is recognised for combining deep payroll and legislative expertise with robust, scalable systems that support complex contractor engagement at volume.With a strong reputation for service quality, compliance and innovation, the organisation continues to grow through operational excellence and client-centric delivery.The RoleThis is a senior Payroll / Project Manager position with a pure focus on implementations and customer experience within the umbrella and contractor payroll sector.The role does not involve running payroll.You will act as the operational and subject-matter lead for client onboarding, implementation and ongoing service delivery, ensuring customers fully adopt and maximise the platform while operating compliantly and efficiently.Reporting into senior leadership, you will oversee structured implementations, manage the customer experience throughout the lifecycle, and act as a key liaison between customers, operations and product teams. A strong understanding of UK payroll legislation and batch payment mechanics is essential to credibly support clients and guide implementation decisions.Key ResponsibilitiesLead end-to-end client implementations within an umbrella and contractor payroll environmentOwn the customer onboarding and ..... full job details .....