Who are Diligenta?Diligentas vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients operations. A business that has been described as ''home'' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role Due to a restructure of responsibilities within our Customer Journey''s teams, an exciting opportunity has become available for an Operations Manager to join the operations function at Diligenta. You will be part of the Operational Leadership team and be jointly responsible for the overall performance of the Operations and Customer Services area, helping to shape and deliver the operational plan in line with client needs. This role involves managing resources to meet SLAs and KPIs, controlling business risks, and driving continuous improvement in customer experience, team performance, and cost efficiency through data insights. What you''ll be doing Lead and manage an Operations or Customer Service team to provide high-quality service aligned with strategic objectives. Oversee the implementation of new products, changes, and operational solutions to ensure smooth delivery. Contribute to the wider Operations business, managing service delivery within budget and targets. Be responsible for the performance of your business unit, ensuring excellent customer experience, quality, ..... full job details .....