At

InterContinental London Park Lane , we are currently looking to for an

Instant Service Team Member

Nights

to join the team with an immediate start.Welcome to InterContinental London Park LaneLocated at one of the capital''s most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.We are seeking a courteous, calm, and detail-oriented Instant Service Team Member (Nights) to join our Front Office team. As the first point of contact for guests overnight, you will play a vital role in maintaining communication between departments and ensuring guest requests are handled with luxury-level service and efficiency.This role is ideal for someone with a strong sense of responsibility, excellent communication skills, and experience in a 5-star or luxury hotel environment.The successful candidate must be able to commit to working 40 hrs per week

Thursday to Sunday (4 nights per week) - 10-hour shifts - Approx. 9:00 PM - 7:00 AM / 10:00 PM - 8:00 AM

Key ResponsibilitiesAnswer all incoming calls to the hotels main switchboard with professionalism and luxury telephone etiquetteHandle guest and third-party requests, redirecting them to the appropriate departmentsManage the hotel''s inbox and guest text messaging system, responding to inquiries promptlyAssist with overnight In-Room Dining ordersSupport other front office tasks as needed, including shift cover and guest service coordinationProactively resolve guest concerns by collaborating with other departmentsMaintain confidentiality and always ensure a high standard of guest satisfactionReport guest feedback or service improvement opportunities to leadershipWhat Were Looking For1+ years of Instant Service or switchboard experience in a luxury hotel environmentOutstanding verbal and written communication skillsCalm, composed, and solution-focused approach during overnight shiftsConfident in using Opera PMS, HotSOS, Mitel (PBX), and Kipsu (or similar systems)A natural team player who thrives in fast-paced, guest-facing environmentsFlexibility to work overnight shifts, weekends, and public holidaysWe are committed to offer and provide our Instant Service Team Members with a competitive salary and a large range of benefits:£14.57 per hour (£30,305.60 per annum) great IHG perks!28days holiday each year, including bank holidays, this increases up to a maximum of 33 days?(Pro Rated)?Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.We provide every employee company sick pay and life insurance.Professional career development with our IHG Leadership programsAmazing discounts for our hotels and restaurants around the worldDiscounts from over 15,000 stores

all the way from retail to cinemaMost importantly, well help you grow and develop you as an individual and inspire incredible.At InterContinental London Park Lane, our ambition is to define our unique culture.The kind of culture that inspires you to be all you can be.An invitation to tap into your unique personality to deliver and achieve incredible things.An expectation to play your part in empowering and inspiring others.An opportunity to learn, grow and push whats possible.The promise of a personal and professional journeyA place where everyone can belong and feel part of something bigger.We are open 7 days a week 365 days a year and need people to work a range of shifts and daysPlease click apply now!You must meet the legal requirements to work in the UK.At IHG Hotels and Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual''s, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.As the worlds first and most global luxury hotel brand, InterContinental Hotels and Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If youd like to embrace a world of opportunities, wed like to welcome you to the worlds most international luxury hotel brand. Don''t quite meet every single requirement, but still believe you''d be a great fit for the job? We''ll never know unless you hit the ''Apply'' button. Start your journey with us today.

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