Experienced Claims Handler Proactive Personnel are recruiting on behalf of our client based in central Telford who are looking for a Claims Handler to join their team. Hours: Mon-Fri 37.5 hours per week Salary: 25,000- 26,000 per annum DOE Duties include but not limited to: Manage the administrative processes involved in submitting and tracking claims on behalf of the clients across all policy types Collect and compile necessary documentation and information from clients and insurers to facilitate claim processing Serve as a point of contact for clients regarding the status of their claims, providing updates based on information provided by the insurer Ensure clear communication with clients that the claims handler facilitates the claims process and reinforce that any claims decision is made solely by the insurer, promoting transparency throughout the process Establish procedures for escalating claims to the appropriate claims manager or senior team member if exceptional circumstances arise that require additional intervention or decision-making Proactively engage with all stakeholders involved in a particular claim To complete all supporting documentation in a compliant and accurate manner To undertake all other reasonable duties as reasonably required and directed Ideal Candidate: Experienced working within a claims department preferably within an Insurance environment. Excellent Communication Skills. Ability to work under own initiative Proficient with Microsoft ..... full job details .....