Wolviston Management Services are proud to be supporting our client in the search for a Customer Service Administrator to join their team.

Job Purpose:
To facilitate the customer order process from order receipt through to delivery. As such, the job holder will be expected to deal with both internal and external customers on a daily basis.
Manage the despatch of order process to ensure customers receive orders on time and in full.
 
Duties:
Duties to be carried out at all times in compliance with Billions business conduct policies and guidelines, including health and safety guidelines. 

• Management of the order process:

1. order receipt and entry onto SAP, checking against forecast, price, credit and incoterms
2. confirmation of order to customer
3. stock allocation
4. transport booking
5. keeping the customer notified of order issues/estimated arrival date
6. invoice creation
7. assisting with the collection of overdue customer payments

• Creation of detailed instructions for shipping and export/import activities
• Creation of required export documents (T1, Certificate of Origin, Bills of lading, etc.)
• Maintain internal reports and databases as required
• Administration duties including but not limited to external call answering, handling external customer complaints and electronic filing of all documents related to customer queries/orders.

Requirements:
Previous experience in a similar role an advantage but not essential.
Basic IT skills and experience with an ERP system (SAGE, SAP, etc.) are desirable.
Good communication and interpersonal skills.
Efficient and accurate data entry
Fluent English (spoken and written) is essential. A further European language desirable
Salary Negotiable