Purpose:To provide emergency and support services to service users.To offer advice and information to users, their next of kin and liaising with other departments and outside agencies.To visit users in their own homes, providing assistance and care to vulnerable adults.To ensure the provision of a high quality and effective 24 hour service to users of Linkline in accordance with current policies and practices. Responsibilities:To answer calls from service users on the computerised calls handling facility in accordance with procedures and the TSA code of practice. Assessing the nature of an emergency call, prioritising the level of urgency and responding accordingly.To visit service users, driving to their homes, identifying the extent of practical and emotional support required, contacting and liaising with emergency services and other statutory /non statutory agencies when necessary.To provide emergency assistance in the form of First Aid, resuscitation, personal care and safer moving and handling where necessaryTo undertake initial crisis support to users and their families, liaising with Adult teams, specialist hospital teams and other health care professionals.To be responsible for any follow up action, such as contacting GP''s and other medical professionals, user''s next of kin and making detailed reports of actions taken.To undertake referrals to other agencies to assist the service user and provide appropriate information to carers and familiesTo maintain accurate ..... full job details .....