Location: Hybrid/Stevenage Salary: £30,832 - £35,709 per annum Hours: 36 per week Contract Type: Fixed Term Contract until April 2027 (secondment cover) Are you ready to step into a role where you can make a genuine difference in people''s lives? As a Customer Accounts Specialist, you''ll play a vital role in supporting Clarion Housing residents as they navigate their tenancies. Your work will help reduce arrears and maximise income collection, allowing residents to feel secure and supported in their homes. You''ll take ownership of the entire income and arrears process, utilising the latest technology and the Microsoft Dynamics platform to create a seamless, customer-focused experience. In this role, your compassionate communication skills will shine as you guide customers through their queries with clarity and understanding. Your ability to empathise and connect with others will be essential as you help them through challenging situations. With experience in customer account management, ideally within social housing, you will be well-equipped to manage a range of situations. This includes preparing court documentation where required, negotiating positive outcomes under pressure, and representing the organisation at the County Court. As part of the role, you will be responsible for attending court and presenting possession applications. Your strong numeracy, literacy, and familiarity with CRM and housing management systems will ensure that you approach every interaction ..... full job details .....