We are currently recruiting for a Claims Handler to join our client''s growing and collaborative team based in either Surrey or Manchester.This role will primarily involve handling legal expenses insurance claims from notification through to settlement, while also supporting the formal complaints process. Ideally, we are looking for someone who has direct experience handling formal complaints, however we would also consider candidates with broader complaints handling experience within insurance. Full training will be provided.Operating within a niche but vital area of the insurance market, our client works closely with leading UK law firms to help ensure access to justice through robust legal expenses insurance solutions. The business is known for its collaborative culture, strong technical expertise and investment in its people.Previous or current Legal Expenses Insurance experience would be desirable, although candidates from other insurance claims classes will also be considered depending on experience. This could be a super strong opportunity to build a career in a highly regulated niche sector.The roleAs a Claims and Complaints Handler, you will:Manage legal expenses insurance claims from notification through to settlement.Provide support with the formal complaints handling process, ensuring complaints are managed effectively from start to finish.Liaise with clients, intermediaries and third parties.Maintain the highest levels of customer service and ..... full job details .....