IT Support Engineer (1st/2nd Line) Day/ Night Shift pattern 4 on 4 off.If you''re early in your IT career - or about to start it - this is the kind of role that accelerates you, not boxes you in.This isn''t a repetitive password reset job. Most 1st line tasks are already automated. You''ll step straight into meaningful 2nd line work, learning how real IT environments operate and how to prioritise, troubleshoot and improve systems properly.And importantly, the people leading this team started exactly where you will.Who are they? They''re a young and ambitious firm who are certainly no longer a "start-up", having built and shipped and incredibly successful white-label products that are now used by over 500 customers and they haven''t even scratched the surface of where they want to take it.You''ll join a team of four engineers supporting around (Apply online only) internal users in a structured, modern IT environment. From day one, you''ll build experience handling real technical issues - typically 10-20 tickets per day.You''ll learn how to:Diagnose and resolve 2nd line support issuesUse Jira for service managementDevelop PowerShell skills in a practical settingGain exposure to Azure and cloud-based environmentsUnderstand network environments including Cisco Meraki We are ideally looking for someone with a good understanding of computing and software who has potentially completed a computer science degree. You will be keen to learn and develop your skills and have the ability ..... full job details .....