We are looking for someone with a deep passion for technology, who can lead the strategic direction of IT and Systems while ensuring operational excellence.

The role requires the delivery of secure, efficient, reliable, and user-focused IT services that support all aspects of organisational life - from infrastructure and cybersecurity to business intelligence and digital transformation.

The successful candidate will have a proven track record in the management and development of IT and Systems at a senior level. As well as the relevant experience, we are seeking someone who can provide strong leadership and management, working collaboratively with internal and external stakeholders.

The postholder will need to be flexible in their approach and willing to maintain an up-to-date understanding of developments within IT and Systems.

Ideally, the postholder will be degree-educated and able to demonstrate ongoing professional development.

This is a full-time role.

The closing date for applications is Tuesday 21st October 2025, with interviews being held the week commencing 27th October 2025.

MAIN PURPOSE OF THE JOB
As a senior leader, the postholder will be responsible for the direction and oversight of all aspects of IT services across the organisation, providing an integrated service to support the needs of staff and students. The role includes leading and managing the technical services team, ensuring the security, integrity, and availability of all IT systems, hardware, and software.

The postholder will leverage technology to provide flexible and responsive services, facilitate efficient business processes, and deliver value for money while maintaining high levels of customer service.

MAIN DUTIES AND RESPONSIBILITIES

• Lead operational management of IT services in line with strategic objectives, keeping pace with technological advancements.

• Collaborate with departments to deploy and maintain applications and infrastructure that support organisational goals.

• Ensure IT infrastructure integrity, security, and compliance with standards such as Cyber Essentials(+).

• Drive digital transformation, including business intelligence tools, to improve processes and efficiency.

• Manage delivery of high-quality, customer-focused technical support across all users.

• Provide leadership, objectives, and measurable targets for IT Services staff to ensure effective support.

• Oversee IT budgets, including forecasting, reporting, and procurement of infrastructure, equipment, and licensing.

• Ensure reliability of infrastructure and systems, including firewalls, backups, storage, and security solutions.

• Supervise maintenance of networks, servers, hardware, telephony, and printing/copying systems.

• Implement policies and procedures for technical service management, data privacy, cybersecurity, and regulatory compliance.

• Lead IT audits, risk management, and governance to safeguard organisational data.

• Develop, implement, and test incident management, business continuity, and disaster recovery plans.

• Support cybersecurity training and promote awareness of emerging technologies among staff and students.

GENERAL RESPONSIBILITIES

• Participate in organisation-wide activities, including duty rotas, enrolment, marketing, and staff/student events.

• Engage in training and professional development to maintain and update skills.

• Comply with health and safety legislation and organisational policies relevant to the role.

• Promote equality, diversity, and inclusion in employment and service delivery.

• Comply with safeguarding requirements to protect the welfare of children, young people, and vulnerable adults.

• Undertake additional duties or projects as required by senior leadership, following consultation.

Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.