Spectrum IT are recruiting for a Contract 1st Line Support Analyst to join our Eastleigh client on an initial 3-6 month contract. This is an outside IR35 role and onsite working 5 days per week. Candidates for this role must be able to be onsite daily. As 1st Line Support you will be proactive in triaging and solving IT support issues both desk side and via phone/email. You will provide IT support across multiple sites, ensuring users receive prompt and effective resolution to IT issues. Key ResponsibilitiesProvide 1st line support via desk-side, phone, and emailLog, triage, and resolve tickets within agreed SLAsEscalate complex issues to 2nd/3rd line teams where requiredSupport end users across hardware, software, and network queriesAssist with onboarding/offboarding users and device setup Key Skills and Experience:Windows 7 - 11 supportOffice 365 / Microsoft 365 administrationActive DirectoryMicrosoft Exchange / email troubleshootingService Desk / ticketing systems experienceRemote support toolsPrinter setup and troubleshootingBasic network troubleshooting (e.g. switches, Wi-Fi, Meraki) For more information and to submit your interest, please apply with an updated CV. Please note, candidates for this role must be within a commutable distance of Southampton/Eastleigh area. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy. ..... full job details .....