Customer Service Agent
Location: Ormskirk, Lancashire (Office-Based)
Salary: £26,000
Shifts: Must be fully flexible to work Monday to Saturday with occasional Sunday 

About the Role
We’re recruiting a Customer Service Agent to join a dynamic travel reservations team. You''ll engage directly with customers to understand their needs, recommend tailored holiday solutions, and secure bookings. This is a sales-focused role where service quality and customer satisfaction go hand-in-hand.

Key Responsibilities

• Respond to enquiries by phone and email with expert, personalised advice

• Convert leads into confirmed bookings while meeting individual and team sales targets

• Offer additional services and upgrades to enhance customer value

• Manage bookings accurately and liaise with internal teams to finalise travel arrangements

• Build strong customer relationships and resolve queries professionally

• Stay informed on products, destinations, and promotions to support confident recommendations

What We’re Looking For

• Experience in sales, customer service, or travel reservations

• Confident communicator with strong influencing skills

• Goal-driven, self-motivated, and resilient under pressure

• High attention to detail and capable of managing multiple bookings

• A team player with a proactive, customer-first mindset

• Travel industry experience or knowledge is an advantage
  
  If this sounds like the perfect role for you then please submit your CV.
  
  This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.