Job Title: Assistant Reservations Manager

Location: Hammersmith Grove

Salary: To £37,000Lamington Group is a pioneering property and hospitality company based in the UK, best known for its room2 hometel brand. We also operate a range of co-working concepts (MissionWorks); Serviced Apartments (Lamington Serviced Apartments) and real-estate interests. As a certified B-Corp, we focus on long-term value creation, place-making, and working with like-minded stakeholders to redefine sustainable hospitality and are committed to operating in a way that benefits

People, Places and Planet.Our business model is vertically integrated, giving us full control over the development, ownership, and operation of our aparthotels. This enables us to innovate rapidly, deliver high-quality guest experiences, and maintain brand integrity as we scale at pace.With a target pipeline of 5,000+ room keys across the UK, this is the perfect opportunity to develop your knowledge and experience as we grow into key regional cities across the UKPurpose of the roleAs an Assistant Reservations Manager within our Centralised Reservations Department, you will play a crucial role in ensuring efficient and effective operations for reservations across our portfolio of five properties. You will lead a team of Reservations Agents overseeing their activities and ensuring exceptional guest experiences through the seamless handling of reservations and events inquiries, and report to the Reservations Manager. In this dynamic role, you will contribute to the success of our properties by overseeing reservations, meetings, and events processes with a focus on excellence, teamwork, and guest satisfaction.Required ExperienceCommunication:

Create reservations via email and phone, answer calls promptly with a positive greeting.

CRM Software Proficiency:

We use Salesforce for booking inquiries, extensions, and chasing quotes.

Commercial Acumen/Sales:

Promote commercial awareness, empower the team to identify revenue opportunities and maximize bookings.

Attention to Detail/Data Integrity:

Conduct daily reservation and pre-arrival checks for pricing accuracy and PMS data integrity.

Revenue Management/Yield Management:

Apply strategic pricing and yield management to optimize room rates and drive revenue.

Reservation Management:

Oversee individual guest reservations, managing allocations, rates, and availability; oversee group reservations; monitor room availability.

Client Relationship Management:

Build client relationships through in-person meetings.

Team Leadership / Coaching:

Supervise and mentor Reservations Agents, providing guidance, training, and feedback

System Knowledge:

Stay updated on reservation/property management systems.

Collaboration:

Support on-property teams for seamless operations.

Sales:

Identify opportunities to upsell room upgrades, packages, and amenities.

Problem-Solving:

Assist with complex guest inquiries and complaints.

Quality Assurance:

Implement quality assurance for accurate and consistent handling of reservations and event inquiries.

Cross-functional Collaboration:

Foster strong relationships with Front Office, Sales, and Marketing.

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Support / Adaptability:

Support the Guest Experience team when needed.

Direct ReportsReservations Agents

What''s in it for you?Competitive salary up to £37,000 and discretionary bonus scheme.

Hybrid working post-probation.

1 free night stay annually at our properties, with generous employee discounts thereafter.

Loyalty rewards and referral bonuses.

Company sick pay scheme.

2 paid volunteer days per year and annual fundraisers.

Additional annual leave with length of service.

Cycle to work scheme and use of gym facilities in our hotels.

Access to activity workshops and an Employee Assistance Programme.

Regular social activities.

Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to Lamington Group.Click

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