Your new companyA public sector organisation based in Petersfield, operating within a small and busy internal IT team. The organisation supports a Microsoft-based IT environment and provides on-site services to its internal workforce.Your new roleAs an IT Helpdesk Analyst, you will provide on-site 1st line IT support to internal staff, acting as a first point of contact for day-to-day IT issues. This hands-on role will involve troubleshooting hardware and software issues, supporting new starters, and ensuring users receive a high level of customer service. You''ll work closely with non-technical users, offering clear, practical guidance while logging and resolving support tickets as part of the wider IT team.What you''ll need to succeedPrevious experience in a 1st line Helpdesk or Service Desk roleConfidence supporting non-technical end usersStrong communication and customer service skillsBasic knowledge of Microsoft 365, device management, and laptopsExperience with hardware troubleshooting (laptops, peripherals, AV)Ability to prioritise tasks and remain calm under pressureComfortable working 5 days per week on-siteExperience in the public sector or exposure to SaaS platforms is desirable but not essential.What you''ll get in returnA temporary contract of at least 8 weeks (sickness cover)Standard working hours: 35 hours per week, 9:00am-5:00pm with a 1-hour lunchImmediate start (Monday following specification sign-off)Hands-on experience within a public sector IT ..... full job details .....