Are you passionate about delivering exceptional customer service, connecting with people, and making a real difference? Join Our Team as a Customer Services Advisor! At the British Heart Foundation (BHF), we believe every interaction matters. We''re looking for dedicated Customer Services Advisors to join our team and help us build long-term relationships with our customers, supporters, and fundraisers. Role Overview As a Customer Services Advisor, you''ll be the first point of contact, providing accurate, effective, and friendly responses and information. You''ll use your active listening, empathy, and problem-solving skills to guarantee a seamless and positive customer experience. Key Responsibilities: Responding to and resolving inbound queries via telephone, email, social media, and live web chat. Providing information, taking donations, and resolving customer queries and feedback. Using our ticketing and CRM systems to update customer records. Connecting with our BHF supporters through outbound calls, supporting their training schedules, fundraising, and promoting major events like the London Marathon and the London to Brighton Bike Ride. Enhancing satisfaction and relationships through stewardship activities. We are currently recruiting for 5 roles with both permanent and fixed-term opportunities across our Customer Care and Customer Engagement teams. Responsibilities and priorities will vary depending on the team you join. This will be ..... full job details .....