At Wanstor, we''ve been delivering award-winning IT solutions for over 22 years, and we''re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you''re looking for a place where your skills can thrive and grow, you''ll feel right at home here!We''re looking for several Service Desk Analysts to join our teams. This role will see you working with some of our leading customers providing a first class support experience. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience - the first voice, the first solution, and the first impression.This role goes beyond answering calls and logging tickets - it''s about owning every challenge, delivering exceptional support, and making a real impact on the day-to-day operations of our customers.What You''ll DoResponding to client''s technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues.Logging calls using service desk tools ITIL processes, working within these ..... full job details .....