Your New Role We have a fantastic opportunity for a Permanent Customer Incident Liaison Agent to join our NMC North East Account in Perth, this is an onsite role. Our NMC NE account is working in partnership with Transport Scotland Northeast since August 2022, with an increased focus on supporting the creation of sustainable futures for communities, together we will achieve net zero targets and improve the customer experience. Covering 593Km of network, we provide routine highways, bridges and structure maintenance as well as designing and managing road safety schemes. By ensuring our roads and highways are well-maintained through all-weather seasons and traffic incidents, we aim to create well-functioning, safe spaces which minimise disruption, keep people moving and support thriving communities. The Incident Liaison Officer plays an important part to direct and record incident responses and winter service activities from within the Network Control Room, whilst assisting the Network Management Team in the execution of their duties. The standard hours of work are 42 hours per week, you will work 4 on 4 off shifts, rotating between day and night shifts. You will be responsible for : Deployment of Incident Response team resources, monitoring and accurately recording responses within the Control Room Creating and maintaining excellent relationships with our clients, providing accurate journey times for ongoing roadworks and incidents Raising and closing Operational ..... full job details .....