Logistics Customer Services Representative (Long-Term Temporary Role)Location: WellingboroughDuration: Long-Term TemporarySalary: 12.65 per hour.Hours: 37.5 hours, Monday to Friday 9-5 Are you a proactive and solution-oriented professional with a passion for customer service? We are looking for a Logistics Customer Services Representative to join our client''s team on a long-term temporary basis. In this role, you will play a key part in ensuring customer satisfaction by managing delivery-related queries and resolving issues through collaboration and problem-solving. Key Responsibilities:Responding to customer inquiries regarding delivery delays.Working with Logistics Service Providers (LSPs) to investigate delivery failures, identifying the root causes and rescheduling orders.Investigate and analyse information across multiple systems, in order to resolve customer issues effectively.Manage the cancellation process for logistics orders, ensuring timely communication with both customers and stakeholders.Aid Tier 1 and Tier 2 escalations, offering effective solutions to improve customer satisfaction.Monitor key performance indicators (KPIs) related to customer service and delivery performance.Identify any trends in customer inquiries and feedback to help optimize logistics processes and improve service delivery.Participate in training and development initiatives to improve your knowledge and skills in logistics and customer service. Qualifications/Skills:Previous experience in ..... full job details .....