Overview

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.Play a vital role in Guidepoint’s success.Are you looking to advance your career and hone your project, people, and relationship management skills? Would you thrive in a fast-paced, team-focused environment where everyone works hard, plays hard, and is rewarded for their individual contributions?If so, this Account Executive, Client Service position at Guidepoint may have your name on it.This is a hybrid position out of our London office.All applicants must have the right to work in the UK.Interview Process

Initial Candidate ScreenMeet the Guidepoint Teams!

Hiring Manager Interview

Complete a simulated client request and gain more insight into the roleMock Interview

Discuss your assessment with the Guidepoint teams

Interview Process OutcomeWho We Are

Team-oriented and collaborativeHard-working professionals who strive for excellenceBuilt-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clientsHands-on leadership to help you develop your career and provide opportunities for upward mobility within GuidepointHelp clients collect primary research insights to explore and refine business-critical strategies, from new market entry and product launches to acquisitions and licensing dealsServe as the go-to person responsible for the day-to-day relationship and service delivery for a portfolio of clients in different industriesUse your knowledge to research, identify, and recruit appropriate experts for private telephone discussions, meetings, and surveys, then connect these experts to your clientsDirect the expert recruitment efforts of the Research Associates assigned to support your clientsDevelop effective screening criteria, understand each client’s compliance requirements, and master Guidepoint’s proprietary CRM systemWork closely with the Project Managers and other team members to optimize client use of Guidepoint’s serviceExperience You Will Bring

1-2 Years of lead generation experiencePrevious internship/volunteering/extracurricularsThe right to work in the UKSkills You Will Bring

Desire to work in an account management role that is KPI and metrics-drivenAbility to work in a fast-paced, results-oriented environmentExcellent time management and organizational skillsOutgoing personality with the ability to speak with people at all professional levelsIntellectual curiosity and desire to learnExcellent written and verbal communication skillsDemonstrated ability to work both individually and as part of a teamWhat We Offer

Competitive salary, bonus and benefitsExcellent medical coverage through BUPASupportive culture that celebrates and rewards successFriday happy hour and “Summer Fridays”Year round company sponsored sports and team building eventsInformal work environmentEmployee Assistance ProgramsAbout Guidepoint

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

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