Overview

We''re looking for someone to support senior management in driving the development of our digital channels'' priorities and investment needs. You''ll be putting the customer at the heart of our digital channel plans and continuously improving their digital journey. This is an opportunity to oversee the service delivery of our digital channel set, ensuring all aspects of our digital customer journey deliver an exceptional customer experience.What you''ll do

As a Product Owner, you''ll be leading the development and continuous improvement of a range of digital feature sets, working with talented designers and engineers to deliver the best outcomes for our customers. You''ll be setting the vision for a whole host of digital features, making sure that we create a world-class digital experience for our customers. You''ll take ownership of the digital roadmap and the definition, management and prioritisation of the digital backlog. You''ll also be:Using information relating to customers, business stakeholders, market conditions and business risks to prioritise and deliver improvements to the digital journeyDriving all aspects of the digital journey, including performance management, service proposition and customer experienceWorking with stakeholders and delivering on KPI''s to inform and monitor the digital customer experienceMaking sure that continuous improvements in financial spend is within agreed budgetsRequirements

To join us in this role, you''ll need to have previous experience of working in a Scrum or Agile team. You''ll need the ability to innovate, partner and collaborate with customers and colleagues to implement the best digital experience for our customers. In addition, you''ll have a successful track record of digital delivery and operations along with digital channel management and human centred design experience.An understanding of the needs of business customers and how we can serve them digitallyA passion for customer centric designFamiliarity with digital product management techniques, such as Lean start-up

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