Match Day Hospitality - Sales and Guest Experience Coordinator

JOB TITLE:

Match Day Hospitality – Sales and Guest Experience CoordinatorDEPARTMENT:

HospitalityJOB FUNCTION:

To provide dedicated operational, customer service and administrative support to the Sales and Business Development team, enabling them to focus on proactive sales activity and revenue generation. In addition, the role will include the selling of hospitality for Chelsea FC Women’s fixturesLOCATION:

Stamford Bridge, some travel will be requiredCONTRACT:

Permanent, 35 hours any 5 of 7We encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience.

MAIN RESPONSIBILITIES

Enquiry Management:

Act as the first point of contact for all non-sales-related enquiries regarding Men’s Team Match Day hospitality packages. Resolve queries promptly and professionally, escalating issues where necessary.

Pre-Match Administration:

Manage all pre-match operational tasks, including processing booking confirmations, issuing tickets, preparing itineraries, ordering merchandise and coordinating client communications. Liaise with internal teams to ensure all event logistics are in place.

Match Day Operation:

Assist with the operational delivery for Match Day packages, acting as main on-the-day contact for clients and internal stakeholders. Ensuring any issues are resolved quickly to maintain excellent client experience.

Inbound Sales – Chelsea FC Women’s:

Manage all inbound hospitality enquiries for Chelsea FC Women’s fixtures, providing information, processing bookings, and ensuring accurate records are maintained.

Sales Support and Liaison:

Work closely with the sales Operations team to assist with administrative tasks where required.

To demonstrate and live by the club’s values; Here to Win, Be Brave, Do the Right Thing, Play Your Part, Many Teams, One Club and Proud to Be Chelsea

To adhere to the Foundation’s policies and procedures, including Health and Safety, Financial Authorisation, Confidentiality and GDPR.

To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity and Inclusion Policy and reporting any acts of discrimination through appropriate channels

To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead

To report any misconduct or suspected misconduct to the HR Department

MEASURES OF PERFORMANCE

Responds to all non-sales enquiries within agreed service levels and resolves issues promptly, ensuring high client satisfaction.

Completes all pre-match administration accurately and on time, maintaining up-to-date records in CRM and other systems.

Converts inbound hospitality enquiries for Chelsea FC Women’s fixtures to meet agreed sales targets.

Builds strong relationships with Sales Executives, Sales Operations, and other teams, consistently supporting team objectives.

Manages workload independently, prioritising effectively, meeting deadlines, and proactively resolving day-to-day issues.

PERSON SPECIFICATIONQualifications:

Further education or professional training in events, hospitality, sales, or business administration is desirable but not essential.

Experience:

Demonstrable experience in an administrative, operations, or sales support role, ideally within events, hospitality, or sport.

Experience handling inbound sales or customer service enquiries and engaging directly with clients.

Working in a fast-paced environment, including on event or match days.

Skills and Behaviours:

Proactive and self-motivated.

Confident communicator with a professional and approachable manner.

Comfortable escalating issues appropriately to ensure swift resolution.

Eagerness to sell to sell and engage positively with clients.

Collaborative and calm under pressure with a flexible, solutions-focused attitude.

OUR COMMITMENT TO EQUALITY, DIVERSITY AND INCLUSIONAt Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.

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