Job Title: Customer Service ManagerLocation: Kings Hill, KentSalary: £35,000 per annumJob Type: Permanent, Full-TimeCustomer Service Manager - Kings Hill - £35,000We are seeking an experienced and motivated Customer Service Manager to join a well-established organisation based in Kings Hill. This is an excellent opportunity for a customer-focused leader to manage and develop a team of 8-10, ensuring the delivery of exceptional service standards and operational excellence.The successful candidate will be responsible for driving team performance, enhancing customer satisfaction, and creating a positive and engaging working environment.Key ResponsibilitiesLead, motivate, and develop a team of 8-10.Monitor individual and team performance against agreed KPIs and service standards.Conduct regular one-to-one meetings, performance reviews, and coaching sessions.Manage team rotas, resource planning, and workload allocation.Handle and resolve escalated customer queries and complaints professionally and efficiently.Identify training and development needs within the team and support ongoing learning.Analyse customer feedback and service metrics to identify opportunities for improvement.Work closely with internal departments to ensure a seamless customer journey.Produce regular management reports on team performance and customer service outcomes.Support the implementation of customer service initiatives, processes, and best practices.Foster a positive team culture focused on ..... full job details .....