PFI Senior Operations Manager

We are recruiting for a PFI Senior Operations / Account Manager  to Lead our client''s PFI contract in Worcester to ensure high-performance delivery across Hard and soft FM functions.

Responsible for P&L, team management, Health & Safety, and continuous improvement across the facilities management contract.

Manage the account and operations team to meet PFI contract standards, strengthen client relationships, and deliver on financial and SHEQ targets across a range of public-facing sites.

Summary:

• PFI Senior Operations Manager / Account Manager
• Location - Worcestershire
• Salary - £80,000 + £6,100 Car allowance
• PFI experience required
• Account Management
• Stakeholder relationships
• P&L responsibility 

Duties include:

• Ensure consistent, high-quality service and PFI contract performance.
• Drive financial outcomes and lead commercial delivery.
• Build strong relationships with the client and internal teams.
• Promote continuous improvement and operational excellence.
• Lead and develop the contract team with a focus on safety and compliance.

Qualifications/ Experience:

• Strong Facilities management operational and P&L management background
• PFI Experience - essential 
• Healthcare Experience  preferred
• Technical Qualifications - desired
• Customer-focused
• Proven leadership and team management - Essential
• Financially astute with strong communication skills
• Knowledge of M&E systems and supplier negotiation
• Background in FM or projects
• Understanding of contract law, H&S, and quality systems
• Adaptable, innovative, and focused on continuous improvement
• Stakeholder relationships

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