ServiceNow Platform Expert - Contract - London - Hybrid/Remote - Starts ASAPAre you a seasoned ServiceNow expert with a passion for agile delivery and sprint leadership? Do you thrive in fast-paced environments where collaboration, innovation, and technical excellence are the norm? If so, we want to hear from you.Cromwell Banks is partnering a global FMCG firm to find a ServiceNow Platform Expert, on a contract basis, to take the reins of their agile sprint cycle and drive high-impact development across ITSM, IRM, HAM, and integrations. You''ll be the key liaison between the outsourced developers, internal stakeholders, and product leads; ensuring smooth delivery, technical best practice, and strategic alignment.Objectives: Sprint Leadership: Own the sprint cycle end-to-end, allocating dev stories, managing blockers, and ensuring timely delivery Agile Process Management: Lead agile ceremonies, coach the team, and uphold delivery discipline Backlog Ownership: Collaborate with ITSM and Operations leads to prioritise development and manage the backlog Story Capture and Planning: Translate business needs into dev stories and guide the team on optimal delivery approaches Technical Guidance: Provide hands-on expertise in ITSM module and integrations; coach developers on best practices across ITSM/IRM/HAM Stakeholder Engagement: Act as a trusted advisor across teams, ensuring alignment and transparencyRequirements: Proven experience as a Scrum Master / Agile Delivery Lead Deep, ..... full job details .....