Hospitality Starts Here

Build Your Future with Cairn GroupAre you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you''re creating unforgettable guest experiences or supporting your team, you''ll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, youre proud of.About the Role:As Guest Services Manager, youll be the friendly face that helps create memorable first impressions and smooth guest journeys from check-in to check-out.Youll lead the front office team while on shift and act as Duty Manager when requiredensuring the delivery of excellent service, smooth handovers, and rapid resolutions to any guest needs or issues.This multi-skilled role may also include supporting with reservations, sales and revenue, food and beverage service, and helping manage conference and events setups. Every day will bring something differentwhat wont change is your warm welcome and eye for detail.About You:Hospitality Pro

You have experience in hotel reception or guest services at a supervisory level and are known for your warm and attentive service.Team Leader

Youre confident guiding, training, and motivating others to deliver service excellence.Strong Communicator

You engage with guests and teams clearly and confidently through multiple channels.Calm and Collected

You thrive in a fast-paced environment and stay composed under pressure.Organised and Detail-Oriented

You manage your time and responsibilities efficiently and hold yourself and others to high standards.Adaptable

Youre open to taking on varied responsibilities and adjusting to new priorities to meet guest needs.About Us:Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.Benefits:Service Excellence Bonus:

Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,Get Paid in Real-Time with Wagestream : Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tipsall in real-time,Stay, Relax and Recharge : Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,Delicious Discounts : Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,Spa Discounts : Self-care matters! Treat yourself with exclusive

wellness

offers at our spas and leisure clubs,Retail, Cinema and Fun Discounts : Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,Rise with Us : From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,Superstar Awards : Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,Long-Service Awards : Celebrate key milestones with us, starting from just one year of serviceplus enjoy extra annual leave as a thank-you for your commitment.Recommend a Friend : Bring great people into the team and earn a bonus when they join!24/7 Support : Were committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.Pension Scheme : Plan for your future with our pension plan, designed to help you build long-term security.Year-Round Incentives : Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!Bereavement Leave

When life gets tough, we ensure you have the time and support you need to be with your loved ones.#INDLPA modern hotel in the centre of Wakefield, Holiday Inn Express® Wakefield hotel is a five-minute walk from Wakefield Westgate Station. A train can whisk you to Leeds in 15 minutes, York or Sheffield in under an hour.Benefits:IHG Staff Rate SchemeIHG Friends and Family RateIHG Brand TrainingCairn Group Staff Discount SchemeRetail and travel discountsRecruit a friend SchemeInduction and training programmeStar of the Month and Golden Ticket AwardPension schemeCairn Academy'' Training and Development OpportunitiesCycle 2 work scheme*(* Applies to positions above minimum wage)

TPBN1_UKCT