Head of Operational Services (Insurance), LondonEames is currently working closely with a Lloyd''s syndicate on the appointment of a Head of Operational Services. We''re seeking an experienced and forward-thinking operational leader to shape and lead a newly created business support function.Reporting into the COO, this role sits at the centre of the company''s operations and is instrumental in driving process consistency, supporting underwriting efficiency, and overseeing several critical central services. The Head of Operational Services will provide oversight and leadership across three core areas;

Data Processing and Quality Assurance

,

Credit Control

, and

Third-Party Oversight and Resilience

.Proven experience leading operations or service teams within the Insurance marketExperience designing and tracking operational metrics, SLAs, and quality control frameworksEames Consulting is acting as an Employment Agency in relation to this vacancy.#