Customer Support Coordinator - 6 month temporary rolePeterborough Full-time 08:00-16.30 / 09:00-17:30 (on a rota) Occasional Saturday mornings required (enhanced rate) Hybrid (2 days in the office) £13.85ph + enhancement for Saturdays and BHAbout the Role of Customer Support CoordinatorAn established and fast-growing UK manufacturing business is looking for a Customer Support Coordinator to join its busy operations team in Peterborough. This role sits at the heart of the customer journey, ensuring orders are processed smoothly and customer queries are handled efficiently while working closely with internal teams across planning, logistics, operations and commercial functions. You''ll thrive here if you enjoy a fast-paced environment, juggling multiple priorities and building strong relationships with colleagues and customers alike. Key Responsibilities Process customer enquiries, orders and amendments accurately and efficiently Act as a key point of contact for customer queries via phone and email Proactively manage orders, identifying and resolving potential issues before they impact customers Liaise with internal teams including planning, logistics and operations to ensure customer requirements are delivered effectively Maintain accurate customer records and ensure systems are updated in a timely manner Support new account setup, contract and price processing, and order programming Manage customer complaints in line with company procedures and implement preventative ..... full job details .....