Travel Branch Manager

Location: Chelmsford
Salary: £30,000-£35,000 per annum DOE 
Contract: Full-time, Permanent

Lead with purpose in the heart of Chelmsford’s travel scene!

Are you an experienced travel professional with a passion for people, performance, and outstanding customer service We’re looking for a Travel Branch Manager to lead our Chelmsford branch – part of Chelmsford Star Co-operative Society’s trusted and community-focused travel network.

This is your opportunity to take full ownership of branch performance, motivate a small team of travel consultants, and deliver tailored travel experiences to our loyal client base. With a strong focus on service, strategy, and sales growth, you’ll help shape the future of independent travel in Essex.

What You’ll Be Doing:

Branch Leadership & Team Development

•  Lead, support and inspire a team of travel consultants to exceed sales targets and deliver exceptional service.
•  Conduct regular performance reviews and coaching to support professional development.

Sales & Business Growth

•  Implement effective sales strategies to increase branch revenue and grow the customer base.
•  Monitor travel market trends and competitor activity to drive innovation and commercial success.
•  Develop strong supplier relationships to maximise product access and efficiency.

Operational Oversight

•  Manage day-to-day branch operations, ensuring compliance with travel industry standards and internal policies.
•  Track key performance indicators, budgets and expense reporting.
•  Maintain accurate financial and client records using industry systems.

Customer Service Excellence

•  Promote a client-first approach, offering expert guidance, personalised travel planning and effective issue resolution.
•  Keep up to date with destinations, packages and travel regulations to provide trusted advice.

Marketing & Community Engagement

•  Collaborate with the marketing team to support promotional activity, events and local outreach to attract and retain customers.

What You’ll Bring:

•  Minimum 2 years’ experience in a managerial role within the travel industry.
•  Proven track record in sales, target achievement and team leadership.
•  Strong knowledge of global travel products, trends, and booking systems (Tarsc experience is a plus).
•  Excellent communication, organisational and interpersonal skills.
•  Commercial acumen and ability to multitask under pressure.
•  A proactive mindset and genuine passion for travel.

Why Join Chelmsford Star Co-operative Society

As a community-owned, ethically driven organisation, we reinvest in our people and the communities we serve. Our travel division offers complete independence — meaning you’ll have the freedom to book holidays from hundreds of tour operators and tailor experiences to your customers.

Employee Benefits:

•  Weekly pay
•  Staff discounts: 10% in Co-op Food, up to 20% in Quadrant department stores
•  Double discount days in Co-op Food throughout the year
•  Holidays at cost + opportunities to attend educational trips
•  Accredited training and career progression
•  Self-contributory pension and health plan schemes
•  Long service awards (after 5 years)
•  Death in service cover

Apply Now

Ready to take the lead If you're passionate about travel and looking to take the next step in your management career, we’d love to hear from you.

No agencies please.