Our team is currently based at The Parkway in Fareham, but our offices will be moving to Havant Public Service Plaza next year. Joining our Contact, Assessment and Resolution Team (CART) as a qualified and experienced Social Worker, you''ll be innovative, person-centred, and committed to working in a strengths-based way. Our team is the first point of contact for people looking for advice and support from Adults'' Health and Care, handling nearly 100,000 enquiries a year by telephone, online forms and web chat. In line with our Care Act (2014) duties, and using a strengths-based approach, we identify support networks, signpost people to alternative community resources, and consider needs that could be best met by Adults Services, including through the means of occupational therapy equipment and services. Whilst our team doesn''t meet service users face-to-face, we do provide direct customer service and act as the ''front door'' to our Adults'' Health and Care services. What you''ll be doing: Triaging incoming telephone and online referrals and identifying risk. Providing supervision for Case Workers and Senior Case Workers and practice advice on complex cases. Providing signposting where appropriate, directing individuals to the relevant team or partner agency. Achieving performance targets on the number of calls and online referrals you complete, as well as the quality of your responses. Supporting with quality assurance oversight, encompassing the Quality Management ..... full job details .....