Protec Fire and Security Group/A Bosch Company have an opportunity for a Fire and Security Regional Service Manager for the North West of England region. The Regional Service Manager is responsible for managing and overseeing all service operations within a specific region, which comprises of several geographical area. This role ensures high-quality service delivery, compliance with standards, budget management, team development, and customer satisfaction. The RSM acts as the key operational leader for the region and ensures alignment with departmental goals and KPIs. Key Responsibilities 1. Operational Management Oversee service delivery across all sites in the region, ensuring adherence to SLAs and departmental standards. Manage operational efficiency, resource allocation, and scheduling. Implement process improvements to optimize service performance and cost efficiency. 2. Team Leadership Manage Area Service Managers and regional service teams, including engineers and supervisors. Develop and coach staff to maintain high levels of performance and professional growth. Conduct performance reviews, identify skill gaps, and support succession planning. 3. Customer and Account Management Serve as the escalation point for critical customer issues and account disputes. Ensure consistent customer satisfaction and proactive engagement with key accounts. Monitor NPS/CSAT scores and implement initiatives to improve client experience. 4. Financial and Compliance Responsibilities Own ..... full job details .....