Job Title: Senior ICT Support Technician Location: Cornwall Grade: WeST Plymouth NJC Grade E (Scale points 15-20) £29,093 - £31,586 Hours: 37 hours/week, Monday to Thursday 08 00, Friday 08 30 (52 weeks/year) Reports to: Cornwall Cluster Network Manager Responsible for: Supporting ICT across the Cornwall Cluster Key Relationships: Trust ICT Operations Managers, school staff, pupils, external stakeholders Job Purpose As Senior ICT Support Technician, you ll play a vital role in ensuring the smooth operation of ICT services across the Cornwall Cluster. Based at Sir James Smith s School, you will deliver expert technical support to staff and students, maintain and optimise ICT infrastructure, and assist with network management. You ll step in to manage the network in the Network Manager s absence, working closely with Trust ICT teams to align services with educational goals. Key Responsibilities Provide prompt, professional ICT support to staff, students, and Trust users via helpdesk and onsite visits. Offer guidance and mentorship to fellow ICT team members. Maintain, install, and repair ICT hardware including computers, peripherals, and network infrastructure. Support and manage software installations, updates, and configurations, including SIMS and other critical systems. Assist with network user account management, email setup, and basic network infrastructure maintenance (routers, switches, wireless access points). Support ICT projects including infrastructure ..... full job details .....